Terms and Conditions of Sale

OVERVIEW

This website is operated by HarperCollins Publishers Australia Pty Limited ACN 009 913 517. For our details see our Contact Us page. Throughout the site, the terms “we”, “us” and “our” refer to HarperCollins Publishers Australia Pty Limited.

This page together with our Privacy Policy and Terms of Use provides information about us and the legal terms and conditions (‘Terms’) on which we sell or supply any of the products (‘Products’) listed on our website (‘our site’) to you. These Terms apply to any contract between us for the sale or supply of products to you (each a ‘Contract’).

Before placing an order on our site, you will be asked to agree to these Terms. Please read these Terms carefully and make sure that you understand them. If you refuse to accept these Terms of Sale, you will not be able to order from our site.

Accuracy of billing and account information: We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

UPDATES TO THESE TERMS  

We may change applicable Terms from time to time. If we update these Terms, amendments will be posted on the affected web site(s).

PRICING AND AVAILABILITY

All of our prices are in Australian dollars (AUD) and include GST (Goods and Services Tax).

We reserve the right to correct any pricing errors, and we may cancel orders and refund your money because of genuine pricing errors (either because of unilateral mistake, or for any reason) up to the time you receive the product.

Products shown on our site are subject to availability. We will inform you by phone or e-mail as soon as possible if any product you have ordered is not available or to let you know if we may have to cancel your order (or that part of the order which relates to a product which is out of stock).

OUR PRODUCTS

Each Product sold or supplied by us is subject to our and/or our author’s and licensor’s intellectual property and other proprietary rights including, but not limited to, copyright, registered and unregistered trade mark rights, rights in designs and database rights. Without prejudice to the express terms of any notices or end user licence terms contained herein, all intellectual property and other rights in the Products are reserved by the relevant rights holder absolutely and no Product nor any part thereof may be used, reproduced, distributed, transmitted, communicated to the public or otherwise exploited by you in any way contrary to law without the express prior written permission of the relevant rights owner.

HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance our Privacy Policy. Please take the time to read it, as it includes important terms which apply to you.

HOW A CONTRACT IS FORMED BETWEEN YOU AND US

When you make an order, you will receive an acknowledgment email confirming receipt of your order.  This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.

CHARGING OF CREDIT CARDS

If we or our billing agent is unable to charge your credit card due to insufficient funds or other errors, then we or our billing agent will attempt to contact you to rectify the issue. If the issue is not resolved then the order will be cancelled.

DELIVERY

We deliver to Australia only. For more information see Shipping.

RETURNS AND REFUND POLICY

Before returning any Product please contact Customer Service via email at: harperdirect@harpercollins.com.au 

Returns for defective or incorrectly shipped print books

If you have received a Product that is incorrect, damaged or faulty, we will refund or replace the item.  

We may require evidence of the issue and may require you to return the Product for assessment. If we ask you to return the Product we will provide means to return by post at no cost to you. Items returned by post must be packed securely to prevent movement inside the package and ensuring the package is firmly enclosed.

Returns for change of mind

We do not accept returns for change of mind.

Your rights under the Australian Consumer Law ('ACL’)

This Returns and Refund policy does not limit the rights you are entitled to under the ACL.

Our Products come with guarantees that cannot be excluded under the ACL ('consumer guarantees’). You are entitled to a replacement or refund for a major failure to comply with a consumer guarantee and may be entitled compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

APPLICABLE LAW

These Terms shall be governed by the laws of New South Wales, Australia. If any part of these Terms is found to be invalid or unenforceable, it shall be severed without effecting the remainder.