{"product_id":"9780006530695_raving-fans","title":"Raving Fans!","description":"\u003cp\u003eA straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eRaving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.\u003c\/p\u003e\u003cp\u003eRaving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.\u003c\/p\u003e\u003cp\u003eBusiness is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.\u003c\/p\u003e","brand":"Kenneth Blanchard","offers":[{"title":"Default Title","offer_id":46895240708245,"sku":"9780006530695","price":19.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0484\/3175\/9509\/files\/9780006530695_eb8dceaf-b107-41b8-8d58-e99290fa27d6.jpg?v=1776888137","url":"https:\/\/harpercollins.com.au\/products\/9780006530695_raving-fans","provider":"HarperCollins AU","version":"1.0","type":"link"}