{"product_id":"9780007160068","title":"The One Minute Apology: A powerful way to make things better","description":"\u003cp\u003eThe latest addition to the phenomenally successful ONE MINUTE MANAGER series of business classics by Ken Blanchard: this new parable teaches readers how to accept responsibility for their errors.\u003c\/p\u003e\u003cbr\u003e\u003cp\u003eThe phenomenal business classic THE ONE MINUTE MANAGER introduced three secrets of management: One Minute Goal-Setting, One Minute Praisings, and One Minute Reprimands. Now told in Ken Blanchard's signature breezy style, this enlightening business parable – the fourth secret of the One Minute Manager – presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale. Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.\u003c\/p\u003e","brand":"Kenneth Blanchard","offers":[{"title":"Default Title","offer_id":46895394619541,"sku":"9780007160068","price":21.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0484\/3175\/9509\/files\/9780007160068_a973a7ca-1f0e-4862-8053-a5d37c8a888b.jpg?v=1776888292","url":"https:\/\/harpercollins.com.au\/products\/9780007160068","provider":"HarperCollins AU","version":"1.0","type":"link"}