{"product_id":"9780008654757_the-happy-index-lessons-in-upside-down-management","title":"The Happy Index: Lessons in Upside-Down Management","description":"\u003ch2\u003e\u003cstrong\u003eDiscover the key to positive workplaces and better results from one of Britain's most successful leaders.\u003c\/strong\u003e\u003c\/h2\u003e\u003cp\u003e\u003cstrong\u003eA Waterstones Book of the Month and Paperback of the Year 2025\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e'Mr Timpson is a role model as an employer. Other businesses could learn from his approach.' \u003cem\u003eThe Guardian\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eThe Happy Index: a tool designed to measure and enhance workplace satisfaction, boost morale and empower teams.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e______________________________\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eJames Timpson is renowned for leading with empathy and understanding, often by example. His acclaimed people-first approach to management empowers colleagues, putting measurable job satisfaction at the heart of corporate strategy.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eThe Happy Index\u003c\/em\u003e invites readers into a world where employee happiness isn't just a buzzword – it's a powerful catalyst for success that should be at the core of any successful organisation. Drawing on his decades of experience leading one of Britain’s best-loved high-street brands, Timpson shares the secrets behind his unique approach to ‘upside-down’ management. His infectious passion for people shines through every page and in the very real measures he has introduced – from days off for birthdays to free-to-use luxury holiday homes. And with a workforce comprised of at least 10 per cent ex-offenders at any one time, Timpson shows the value of an imaginative approach to hiring, with a staff retention rate to be proud of.\u003c\/p\u003e\u003cp\u003eFrom a leader who knows what it takes to build thriving organisations, \u003cem\u003eThe Happy Index \u003c\/em\u003egives companies, start-ups and leaders the tools they need to bring Timpson’s revolutionary approach to their working lives.\u003c\/p\u003e","brand":"James Timpson","offers":[{"title":"Default Title","offer_id":46898247368853,"sku":"9780008654757","price":34.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0484\/3175\/9509\/files\/9780008654757_05e90866-c50f-46dc-839b-5500ec8b5091.jpg?v=1776888347","url":"https:\/\/harpercollins.com.au\/products\/9780008654757_the-happy-index-lessons-in-upside-down-management","provider":"HarperCollins AU","version":"1.0","type":"link"}