{"product_id":"9780814431832","title":"The Customer Service Survival Kit: What To Say To Defuse Even The Worst Customer Situations","description":"\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eIssues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eBy providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eTheCustomer Service Survival Kit\u003c\/em\u003e, you’ll find tangible tips and tricks to help you discover:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ehow to lean into criticism,\u003c\/li\u003e\n\u003cli\u003ehow to avoid trigger phrases that can make bad situations worse,\u003c\/li\u003e\n\u003cli\u003ethe secret to helping people feel heard,\u003c\/li\u003e\n\u003cli\u003ehow to safely deliver bad news,\u003c\/li\u003e\n\u003cli\u003eand how to become immune to intimidation--among many other skills.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cem\u003eThe Customer Service Survival Kit\u003c\/em\u003e recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.\u003c\/p\u003e","brand":"Richard S Gallagher","offers":[{"title":"Default Title","offer_id":46905423724693,"sku":"9780814431832","price":32.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0484\/3175\/9509\/files\/9780814431832.jpg?v=1776889787","url":"https:\/\/harpercollins.com.au\/products\/9780814431832","provider":"HarperCollins AU","version":"1.0","type":"link"}