{"product_id":"9780814433782_coaching-for-emotional-intelligence-the-secret-to-developing-the-star-potential-in-your-employees","title":"Coaching For Emotional Intelligence: The Secret To Developing The Star Potential In Your Employees","description":"\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eIn this book, Bob Wall offers coaching strategies that will enable every manager to elicit excellence by improving the negative behaviors and communications flaws that are undermining an employee's performance.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eMore than any other trait, emotional intelligence is the one variable that can transform a mediocre employee into an exceptional one. Managers now have a new and demanding role. They must become coaches who help their employees to develop emotional intelligence and the positive interpersonal relationships that result. And while this kind of corrective coaching may seem daunting and unpleasant to many managers, it is also achievable with the right tools.\u003c\/p\u003e\u003cp\u003e\u003cem\u003eCoaching for Emotional Intelligence\u003c\/em\u003e provides a structured format for formulating and delivering both praise and corrective feedback, as well as a step-by-step method and sample scripts for conducting a coaching session. You will:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eOvercome the fear of coaching on sensitive, personal issues.\u003c\/li\u003e\n\u003cli\u003eLearn the critical importance of praise--and how to give it.\u003c\/li\u003e\n\u003cli\u003eUnderstand the influences that shaped the behaviors of the individual being coached.\u003c\/li\u003e\n\u003cli\u003eDetermine whether an employee is responding to corrective coaching, when to keep them or when to fire them.\u003c\/li\u003e\n\u003cli\u003eCreate an action plan for teaching employees to identify and alter unwanted behavior.\u003c\/li\u003e\n\u003cli\u003eMaster spontaneous coaching: delivering praise in 15-20 seconds -- and corrective feedback within 45 seconds.\u003c\/li\u003e\n\u003cli\u003eFormulate structured conversations when corrective coaching isn’t working.\u003c\/li\u003e\n\u003cli\u003eCreate successful, detailed, and clear personal, team, and work evaluations and mission statements.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe first book of its kind, \u003cem\u003eCoaching for Emotional Intelligence\u003c\/em\u003e is a thoughtful, realistic, and accessible guide that will change the way managers lead in the workplace -- and will ensure that their employees are reaching their full potential.\u003c\/p\u003e","brand":"Bob Wall","offers":[{"title":"Default Title","offer_id":46897392287893,"sku":"9780814433782","price":32.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0484\/3175\/9509\/files\/9780814433782.png?v=1777422840","url":"https:\/\/harpercollins.com.au\/products\/9780814433782_coaching-for-emotional-intelligence-the-secret-to-developing-the-star-potential-in-your-employees","provider":"HarperCollins AU","version":"1.0","type":"link"}