{"product_id":"9780814471678_the-conflict-and-communication-activity-book-30-high-impact-training-exercises-for-adult-learners","title":"The Conflict And Communication Activity Book: 30 High-impact Training Exercises For Adult Learners","description":"\u003cbr\u003e \"Every workplace has its share of conflict, and one of training's universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations. The Conflict and Communication Activity Book features: * Field-proven exercises from the authors' worldwide experience * Easy-to-follow instructions for preparation, additional reading, and Q A processes * Valuable essays on handling conflict situations * An Exercise Matrix to sort activities by type, length, and other parameters It also includes a jam-packed Trainer's Toolbox containing more than sixty handouts, flipcharts, and overheads; workshop agendas; instructions for breakout sessions; and tons more. From the quick-fix solutions of the \"\"My Workshop Starts in Five Minutes\"\" section to fully developed sessions, this book will be every educator's best friend.\"","brand":"Bill Withers","offers":[{"title":"Default Title","offer_id":46897325179029,"sku":"9780814471678","price":69.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0484\/3175\/9509\/files\/9780814471678_57d05cf6-bb76-422e-b38c-b42508411a1f.jpg?v=1776888311","url":"https:\/\/harpercollins.com.au\/products\/9780814471678_the-conflict-and-communication-activity-book-30-high-impact-training-exercises-for-adult-learners","provider":"HarperCollins AU","version":"1.0","type":"link"}