{"product_id":"9780814471715_secret-service-hidden-systems-that-deliver-unforgettable-customer-service","title":"Secret Service: Hidden Systems That Deliver Unforgettable Customer Service","description":"\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eAll businesses have customers, but how many of them deliver unforgettably good customer service\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eCustomer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.\u003c\/p\u003e\u003cp\u003ePacked with examples applicable to a wide range of industries, \u003cem\u003eSecret Service\u003c\/em\u003e provides practical, realistic ways to:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eTurn customer complaints into positive experiences,\u003c\/li\u003e\n\u003cli\u003eUse marketing to go deeper with existing customers,\u003c\/li\u003e\n\u003cli\u003eIncrease customer and employee retention,\u003c\/li\u003e\n\u003cli\u003eand turn bland customer service into truly memorable customer experiences.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eBy quantifying and examining each phase of the \"Customer Experience Cycle,\" \u003cem\u003eSecret Service\u003c\/em\u003e reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level.\u003c\/p\u003e","brand":"John DiJulius","offers":[{"title":"Default Title","offer_id":46896456138901,"sku":"9780814471715","price":27.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0484\/3175\/9509\/files\/9780814471715_487512e1-dd9c-4911-860d-e9035e5f1071.jpg?v=1776888235","url":"https:\/\/harpercollins.com.au\/products\/9780814471715_secret-service-hidden-systems-that-deliver-unforgettable-customer-service","provider":"HarperCollins AU","version":"1.0","type":"link"}