{"product_id":"9781400242726_exceptional-service-exceptional-profit-the-secrets-of-building-a-five-star-customer-service-organization","title":"Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization","description":"\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eWhat if you could protect your business against competitive inroads, once and for all\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eCustomer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between.\u003c\/p\u003e\u003cp\u003eTheir experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. \u003cem\u003eExceptional Service, Exceptional Profit\u003c\/em\u003e takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty.\u003c\/p\u003e\u003cp\u003eSoon, you'll be reaping the benefits of loyal customers who are:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eless sensitive to price competition,\u003c\/li\u003e\n\u003cli\u003emore forgiving of small glitches,\u003c\/li\u003e\n\u003cli\u003eand, ultimately, who are \"walking billboards\" happily promoting your brand.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eFilled with detailed, behind-the-scenes examples, \u003cem\u003eExceptional Service, Exceptional Profit\u003c\/em\u003e unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.\u003c\/p\u003e","brand":"Micah Solomon","offers":[{"title":"Default Title","offer_id":46898184716437,"sku":"9781400242726","price":32.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0484\/3175\/9509\/files\/9781400242726_98cee17f-747e-4c47-a50b-33d398f5d255.jpg?v=1776888463","url":"https:\/\/harpercollins.com.au\/products\/9781400242726_exceptional-service-exceptional-profit-the-secrets-of-building-a-five-star-customer-service-organization","provider":"HarperCollins AU","version":"1.0","type":"link"}