{"product_id":"9781400246403","title":"Working With Difficult People","description":"\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eThis book defines nine fundamental types of difficult people and gives you a complete system for opening lines of communication, resolving differences, and avoiding office headaches. \u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eMastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. You can do something positive about difficult people in your workplace, and this invaluable resource will show you how to remake your own attitude and behavior. You, not the other person, will take charge of the interaction.\u003c\/p\u003e\u003cp\u003eIn \u003cem\u003eWorking with Difficult People\u003c\/em\u003e, you will learn how to:\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eunderstand their own reactions to different kinds of difficult people\u003c\/li\u003e\n\u003cli\u003eexplore the interrelationship between themselves and the problematic employee\u003c\/li\u003e\n\u003cli\u003epractice healthier responses to those who make their lives miserable\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis indispensable guide includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, \u003cem\u003eWorking with Difficult People\u003c\/em\u003e is the perfect resource for dealing with the most difficult people in the workplace.\u003c\/p\u003e","brand":"William Lundin","offers":[{"title":"Default Title","offer_id":47449210847381,"sku":"9781400246403","price":34.99,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0484\/3175\/9509\/files\/9781400246403.png?v=1781528832","url":"https:\/\/harpercollins.com.au\/products\/9781400246403","provider":"HarperCollins AU","version":"1.0","type":"link"}